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FAQs

How can I track my order?

 When your order is packed and ready to ship we will email you a tracking number so you can track your freight through the Australia Post website www.auspost.com.au

 How long until I receive my order?

 We aim to pack and ship all orders within 24 hours of them being placed. For items sent parcel post please allow 3-10 days for delivery and for express post 1-3 days. More specific transit times can be found on the Australia Post website www.auspost.com.au. For more information please see our shipping and returns page here.

 What is your returns policy?

 We accept exchanges and returns for full refund within 14 days from when you received your order. Please allow up to 3 business days for these to be processed from date of receipt. For more information please see our shipping and returns page here.

Are the sizes the same across all brands?

 No, please refer to our size chart. If you’re still unsure please contact us at info@polethreads.com.au and we’ll attempt to assist you further.