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Shipping & Returns

Shipping

All pole wear stock ships from our headquarters in Adelaide, South Australia. We are channeling our inner Flash and aim to pack and ship all orders within 24 hours.

Shipping is via Australia Post. For orders over $150, shipping via express post is free. For orders under $150, shipping via parcel post is a flat rate of $10. Or you can choose to upgrade to express post for a flat rate of $15. Transit times are roughly 3-10 business days for parcel post and 1-3 business days for express post depending on your location. You’ll be provided with a tracking number once your order is dispatched.

Returns & Exchanges

We accept returns and exchanges within 14 days of you receiving your order, providing the items are in their original condition with all original tags and labels attached, and have not been worn except for trying on items for sizing. Items will not be accepted if they have been washed or have marks from sweat or makeup. 

Please email us at info@polethreads.com.au to organise returns. To ensure that the items are protected during transit please package them in a similar fashion to how they arrived.

Unfortunately we don't offer refunds on shipping costs to return items to us and will not be held liable for items lost in transit so please use a postal service which includes tracking. Once received it can take up to 3 business days to process returns and exchanges.